Terms & Conditions

Welcome to Lornetti. These Terms & Conditions apply when you visit our website or place an order with us. By using our website or completing a purchase, you agree to these terms. Please read them carefully before ordering.

General

Eligibility
You must be at least 18 years old to place an order with Lornetti. When placing an order, you are responsible for providing complete and accurate contact, billing and delivery information.

Prices
Prices are displayed in the currency applicable to your selected market. Prices and promotions may change from time to time. Any applicable shipping costs will be shown during checkout before payment is completed.

Payment
We accept the payment methods displayed during checkout. Payment must be successfully completed before an order can be processed.

Orders

Order Confirmation
After completing your purchase, you will receive an order confirmation by email. Please check your order details carefully and contact us as soon as possible if anything is incorrect.

Order Acceptance & Cancellation
Lornetti may refuse or cancel an order where reasonably necessary, for example due to product unavailability, an obvious pricing or product information error, payment issues or suspected fraudulent activity.

If we cancel an order after payment has been received, the relevant amount will be refunded.

Shipping & Delivery

Delivery Times
Estimated processing and delivery times can be found in our Shipping & Delivery Policy. Delivery estimates may be affected by circumstances outside our reasonable control, such as carrier delays, customs processing, severe weather or unusually busy periods.

Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.

Lost, Damaged or Incorrect Orders
If your order arrives damaged, is incorrect or does not arrive, please contact Lornetti so we can investigate and provide an appropriate solution. Nothing in these Terms & Conditions limits any rights you may have under applicable consumer law.

Returns & Refunds

Returns, refunds and exchanges are subject to our Returns & Refunds Policy.

Our store policies do not exclude or restrict consumer rights that cannot legally be excluded, including applicable rights under the Australian Consumer Law for Australian consumers.

Products

We make every reasonable effort to ensure product descriptions, photographs and other information on our website are accurate.

Actual colours and appearance may vary slightly due to screen settings, photography, packaging changes or manufacturing variations.

Intellectual Property

Unless otherwise stated, the Lornetti name, branding, website content, text, graphics and original imagery are owned by or licensed to Lornetti.

Content from our website may not be copied, reproduced or commercially used without prior permission, except where permitted by law.

Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

Governing Law

These Terms & Conditions are governed by the applicable laws of the Netherlands.

If you are purchasing from another country, including Australia, nothing in these Terms & Conditions is intended to exclude or restrict any mandatory consumer rights or protections available to you under applicable local law.

Changes to These Terms

Lornetti may update these Terms & Conditions from time to time. The most recent version will always be available on our website.

Changes will not affect rights relating to orders already placed where those rights cannot legally be changed.

Contact

Questions about these Terms & Conditions can be sent to us through our Contact Us page or by email at:

Lornetti
Email: support@lornetti.com
Website: lornetti.com