Returns & Refunds

At Lornetti, we want you to be happy with your purchase. If you change your mind or experience an issue with your order, please review our return and refund conditions below.

30-Day Returns
We accept change-of-mind returns within 30 days of delivery. To be eligible, the item must be unworn and unwashed, in the same condition as when you received it, and in its original packaging. You are welcome to try it on to check the fit.

Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs. If an item is confirmed to be faulty, damaged or incorrectly supplied, we will cover reasonable return shipping costs where required by applicable consumer law.

Please contact us before returning an item so we can give you the correct return instructions and return address.

Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible with your order number and details of the issue. Photos of the item and packaging help us resolve it more quickly.

For Australian customers, purchases are protected by the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund if a product does not meet the applicable consumer guarantees. These rights are not limited by our 30-day change-of-mind return period.

Refunds
Once your return has been received, we will inspect it and let you know whether your refund has been approved. Approved refunds are issued to your original payment method. Please allow 7–10 business days for us to process an approved refund. Your bank or payment provider may need extra time before the funds appear in your account.

For change-of-mind returns, we may provide a partial refund or decline the return if the product has been worn, washed, damaged or is no longer in its original condition for reasons unrelated to a product fault. This does not limit any rights you may have in relation to faulty or defective products.

Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law. Where a product has a major problem, Australian consumers may have the right to choose between a refund and a replacement. Different remedies may apply to minor problems.

Contact Us
To request a return or report a problem with your order, please email support@lornetti.com.