Shipping & Delivery

At Lornetti, we aim to make your shopping experience as smooth as possible, from placing your order to receiving it at your door. We work with trusted fulfilment and shipping partners to deliver your order safely and efficiently.

Processing Time

Orders are typically processed within 1–3 business days after your order has been placed.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information, where available.

Orders placed during weekends or public holidays may be processed on the following business day.

Delivery Time

After your order has been processed and dispatched, delivery typically takes 7–15 business days, depending on your location.

Please note that delivery times are estimates. Occasionally, delays may occur due to circumstances outside our reasonable control, such as carrier delays, customs processing, public holidays, severe weather or periods of unusually high demand.

Free Shipping

We offer FREE standard shipping on all orders, with no minimum order value required.

There are no additional standard shipping charges at checkout.

International Shipping

Lornetti ships to selected international destinations.

Delivery times may vary depending on the destination country. Some orders may be fulfilled and dispatched by our international fulfilment partners.

Depending on your destination, customs duties, import taxes or other charges may apply. Where these charges are not collected during checkout, they may be charged separately by local authorities or the carrier.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information by email where tracking is available.

Please allow up to 48 hours after dispatch for tracking information to become available or update.

You can also follow the status of your shipment through our Track Your Order page using your order details.

Incorrect Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error after completing your purchase, please contact us as soon as possible. We will do our best to update your shipping information before your order is dispatched.

Once an order has entered the fulfilment or shipping process, we cannot guarantee that the delivery address can still be changed.

Delayed Orders

While most orders arrive within the estimated delivery timeframe, occasional delays can occur.

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery date, please contact our customer support team.

We will investigate the shipment with our fulfilment or shipping partner.

Lost or Damaged Orders

If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible.

Please include your order number and details of the issue. For damaged products, photographs of the product and packaging may help us resolve the issue more quickly.

We will review the situation and provide an appropriate solution.

Nothing in this Shipping & Delivery Policy limits any rights you may have under applicable consumer law.

Need Help?

If you have any questions about your order, shipping, delivery or tracking, please contact our customer support team.

Lornetti
Email: Support@lornetti.com
Website: lornetti.com