FAQ

Do you ship to Australia?
Yes. We ship across Australia, and shipping is free on every order.

How long does delivery take?
Orders are typically processed within 1–3 business days. Most orders arrive within 10–14 business days of ordering.

Please keep in mind that delivery times are estimates. Customs processing, carrier delays, public holidays and other circumstances outside our control may occasionally affect delivery times.

Where are Lornetti products shipped from?
Lornetti works with fulfilment partners and suppliers, and your order may be dispatched directly from an international fulfilment location. Wherever your order is fulfilled, Lornetti remains your point of contact if you have a question or experience a problem.

How can I track my order?
You can follow your order at any time with your order number on our Track Your Order page.

If you are experiencing an issue with your delivery, please contact our customer support team.

How do I find my size?
Use our size guide and compare the measurements with a top you already own and like the fit of. All measurements are of the garment laid flat, in cm, and the fabric is stretchy. Between two sizes? Choose the larger size for a relaxed fit, or the smaller size for a close fit. Not sure? Email us at support@lornetti.com and we will help you choose.

Does the top have built-in padding?
Yes. The top has built-in bust pads for everyday comfort, so you can wear it on its own or layered. The padding suits cup sizes A–C. If you wear a larger cup, this top may not be the best fit.

How do I wash it?
Follow the care instructions on the label. If you are unsure, message us.

What is your return policy?
We offer a 30-day return period for change-of-mind returns, starting from the date your order is delivered. To be eligible, the item must be unworn and unwashed, in the same condition as when you received it, and in its original packaging. You are welcome to try it on to check the fit.

Please contact us before sending anything back. Our customer support team will provide you with the return instructions and return address.

Your rights in relation to faulty, damaged or incorrectly supplied products are not limited by this 30-day period.

How do I return an item?

1. Contact us within 30 days of receiving your order and include your order number.
2. We will send you the return instructions and return address.
3. Package the product securely and send it according to those instructions.
4. We recommend using a trackable shipping service and keeping your receipt until your return is completed.

For change-of-mind returns, return shipping costs are the responsibility of the customer.

What if my product arrives damaged or faulty?
Please contact us as soon as possible with your order number and a description of the problem. Photos of the product and packaging help us resolve it more quickly. We will review the issue and provide an appropriate solution. For Australian customers, nothing in our policies limits your rights under the Australian Consumer Law.

When will I receive my refund?
Once your returned item has reached us and been inspected, we aim to process an approved refund within 7–10 business days. The refund is issued to the original payment method. After that, your bank or payment provider may need extra time before the funds appear in your account. You will receive confirmation once your refund has been processed.

Can I cancel or change my order?
Please contact us as soon as possible. We begin processing orders quickly, so we cannot guarantee that an order can be changed or cancelled once processing has started. If your order has already been dispatched, you may need to follow our normal returns procedure.

Which payment methods do you accept?
We offer secure payment through our checkout. Available payment methods are shown at checkout

Are my payment details secure?
We use established payment providers to process payments securely. Lornetti does not store your complete credit or debit card details when these are processed by our payment providers.

Will I have to pay any extra charges on delivery?
No. Our prices include applicable taxes and shipping is free, so there is nothing extra to pay on delivery.

How can I contact Lornetti?
We are happy to help with questions about products, orders, shipping or returns.
Email: support@lornetti.com
Please include your order number when contacting us about an existing order.